1. Introduction

Welcome to the Terms of Service (“Terms”) for Next Stop Relo, LLC (“Next Stop Relo,” “we,” “us,” or “our”). These Terms govern your use of our website at www.nextstoprelo.com (the “Website”) and the household relocation services we offer in and from Texas. By using the Website or our services, you agree to these Terms. If you disagree, please refrain from using our Website or services.

2. Services Offered

Next Stop Relo specializes in professional household relocation services, including:

• Local and regional moves within Texas
• Long-distance moves from Texas to other states
• Packing and unpacking services
• Furniture disassembly and reassembly
• Secure loading and unloading
• Climate-controlled temporary storage
• Specialized item handling
• Custom crating services
• Senior moving assistance
• Corporate relocations

We reserve the right to decline service for any lawful reason.

3. Pricing and Payment

3.1 Pricing

We provide free in-home or virtual estimates. Pricing factors include:

• Move distance
• Volume and weight of items
• Special handling requirements
• Seasonality and scheduling
• Additional services
• Access conditions at origin and destination

3.2 Estimates

We offer two estimate types:

Binding Estimates:

• Final price guaranteed unless inventory or services change.
• Changes require a revised binding estimate.
• Written confirmation provided.

Non-Binding Estimates:

• Good-faith approximations; final price depends on services performed.
• For interstate moves, the final cost cannot exceed 110% of the estimate.

3.3 Payment Terms

• 30% deposit required to secure your moving date.
• Remaining balance due upon service completion.
• Full payment required for long-distance moves before unloading.
• All payment terms must be confirmed in writing.

3.4 Payment Methods

We accept:

• Major credit cards (Visa, MasterCard, American Express, Discover)
• Cash
• Certified checks
• Business checks (pre-approved only)

3.5 Additional Charges

Additional fees may apply for:

• Unlisted items in the inventory
• Changes to the destination address
• Excessive walking distances
• Specialty packing materials
• Storage services
• Hoisting or additional labor
• Parking permits or fees
• Shuttle services, if required

All additional charges will be disclosed and approved beforehand.

4. Cancellations and Rescheduling

4.1 Cancellation Policy

• 7+ days before move: 100% deposit refund.
• 3-6 days before move: 50% deposit refund.
• Less than 3 days: No deposit refund.

4.2 Rescheduling Terms

• First rescheduling: Free with 3+ days’ notice.
• Subsequent rescheduling: $50 fee.
• Less than 3 days’ notice: $100 fee.
• Weather-related changes handled on a case-by-case basis.

4.3 Refund Procedures

• Service satisfaction issues must be reported within 7 days.
• Written claims are required for refund requests.
• Claims reviewed within 5 business days.
• Resolution provided within 14 business days.

5. Liability and Insurance

5.1 Basic Liability Coverage

• Standard coverage: $0.60 per pound per article.
• Included at no extra cost, compliant with Texas law.

5.2 Full Value Protection

• Optional coverage for repair, replacement, or cash settlement.
• Various deductible options available.

5.3 High-Value Items

Items requiring special declaration:

• Valued over $1,000 individually or $100+ per pound.
• Antiques, fine art, electronics, and specialized equipment.

5.4 Packing Liability

• Liability applies to professionally packed items.
• Limited coverage for customer-packed items.
• Special items may require professional packing.

5.5 Prohibited Items

We cannot transport:

• Hazardous materials
• Perishables
• Illegal substances
• Explosives or flammable items

A full list is provided at booking.

6. Service Execution

6.1 Packing Services

• Premium materials used.
• Room-by-room approach.
• Detailed inventory created.
• Special items wrapped individually.

6.2 Loading and Unloading

• Trained professionals with proper equipment.
• Furniture, floor, and wall protection included.

6.3 Transportation

• Modern, GPS-equipped fleet.
• Climate-controlled options.
• Regular updates provided.

6.4 Delivery Windows

• Local moves: Same-day delivery.
• Long-distance moves: Scheduled delivery windows with updates.

7. Customer Responsibilities

7.1 Information Requirements

• Provide accurate inventory and access details.
• Notify us of special requirements or restrictions.

7.2 Presence Requirements

• Be present or designate an authorized representative.
• Valid ID required.

7.3 Valuable Items

Transport personally:

• Jewelry, watches, documents, medical supplies, financial instruments, and sentimental items.

8. Dispute Resolution

8.1 Complaint Process

Contact us via:

• Email: info@nextstoprelo.com
• Phone: (254) 500-2119

8.2 Resolution Procedure

• Initial response within 24 hours.
• Written resolution plan within 3 business days.

9. Terms Modification

We may update these Terms at any time. Changes are effective upon posting. Continued use of our services constitutes acceptance of the updated Terms.

10. Governing Law

These Terms are governed by Texas state laws.

11. Contact Information

Next Stop Relo, LLC 1518 Butternut LN Indianapolis, IN 46234
 Main Office: (682) 600 4179 Email: info@nextstoprelo.com Website: www.nextstoprelo.com

Last Updated: January 10, 2025